Refund policy

Kiaayo Return and Refund Policy

At Kiaayo, we value your satisfaction with our products. If you are not completely satisfied with your purchase, we are here to help. This Return and Refund Policy applies to all items purchased directly from Kiaayo, our official website, and authorized retailers.

Returns
Eligibility for Returns:
* Items must be returned within 3 days of the purchase date if damage (unboxing proof video should be made)
* Items must be unused, unwashed, and in the same condition that you received them.
* Items must have all original tags, labels, and packaging intact.

Non-returnable Items:
* Sale items or items purchased during a promotional event
* Custom-made or personalized items

Return Process:
1. Initiate a Return: Contact our customer service team at support@kiaayo.com to initiate the return process. Please provide your order number, details of the item you wish to return, and the reason for the return.
2. Prepare the Package: Carefully pack the item in its original packaging. Include the original receipt or proof of purchase.
3. Shipping the Return: We will provide you with a prepaid return shipping label. Affix the label to your package and drop it off at the nearest shipping center.

Inspection and Approval:
* Once we receive your return, we will inspect the item to ensure it meets our return criteria.
* We will notify you via email about the approval or rejection of your return within 7 business days of receiving the item.

Refunds
Refund Eligibility:
* Once approved Refunds will be credited to your original payment method within 10 business days
* You will receive an email confirmation once the refund has been issued.

Partial Refunds:
* Partial refunds may be granted in the following cases:
    * Any item not in its original condition, damaged, or missing parts for reasons not due to our error.
    * Items returned more than 3 days after delivery.

Non-refundable Fees:
* Original shipping charges are non-refundable.
* Any customs duties or taxes paid are non-refundable.

Exchanges
Exchange Eligibility:
* Exchanges are only available for defective or damaged items.

Exchange Process:
1. Initiate an Exchange: Contact our customer service team at support@kiaayo.com with your order number and details of the defect or damage.
2. Prepare the Package: Follow the return process steps outlined above.
3. Receiving the Replacement: Once we receive and inspect the defective or damaged item, we will send you a replacement at no additional cost.

Contact Us
For any questions or concerns regarding our Return and Refund Policy, please contact us at:
Email: support@kiaayo.com
Phone: +918980229221
Address: OFFICE NO 3, PLOT NO. 44, SURVEY NO. 89, MEGHPAR BORICHI, ANJAR - KUTCH GUJARAT 370110 GST NO: 24AAECH3887R1ZT 
We are committed to ensuring a positive shopping experience for our customers. Thank you for choosing Kiaayo!