Shipping policy

Kiaayo Shipping Policy

Introduction
Welcome to Kiaayo, your go-to destination for unique and stylish clothing from Kutch. We strive to provide our customers with the best shopping experience possible. Please read our shipping policy carefully to understand how we handle the shipping of your orders.

Shipping Locations
Kiaayo ships domestically within India and internationally to select countries. If you have any questions regarding whether we ship to your location, please contact our customer service team at support@kiaayo.com.

Processing Time
* Orders are typically processed within 1-3 business days after they are placed.
* Orders placed on weekends or public holidays will be processed on the next business day.

Domestic Shipping
* Standard Shipping: Delivery within 5-7 business days.
* Express Shipping: Delivery within 2-4 business days.

International Shipping
* Standard International Shipping: Delivery within 15-25 business days.
* Express International Shipping: Delivery within 10-12 business days.
* Shipping Charges: Charges vary depending on the destination and weight of the package. The exact cost will be calculated at checkout.

Order Tracking
* Once your order has been shipped, you will receive an email with the tracking number and a link to track your order.
* You can also track your order status by logging into your Kiaayo account on our website.

Customs and Import Duties
* International customers are responsible for any customs and import duties that may apply.
* These charges vary by country and are not included in the purchase price or shipping cost.

Shipping Address
* Please ensure that your shipping address is correct at the time of purchase. Kiaayo is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
* If you need to change your shipping address, please contact us immediately at support@kiaayo.com. Address changes can only be made before the order has been shipped.

Delayed or Lost Shipments
* While we strive to ensure timely delivery, delays can occur due to unforeseen circumstances such as weather, customs inspections, or carrier delays.
* If your order is delayed beyond the estimated delivery time, please contact our customer service team for assistance.
* If your package is confirmed lost by the shipping carrier, Kiaayo will send a replacement or issue a refund.

Returns and Exchanges
* For information on returns and exchanges, please refer to our Returns Policy.
* Shipping fees for returns and exchanges are the responsibility of the customer, except in cases where the item received was incorrect or damaged.

Contact Us
If you have any questions or concerns regarding our shipping policy, please feel free to contact us:

Email: support@kiaayo.com

Thank you for choosing Kiaayo. We hope you enjoy your shopping experience with us!